Support Co-Ordination

NDIS Support Coordination Services To Make Your NDIS Journey Easier, So You Can Focus On Learning And Growing Together

We know just how complicated and confusing the NDIS system can be at times. We’ve experienced first-hand how stressful the application and approval process can be, and how difficult it can be to know how best to manage the funds and access the services available to you via your NDIS plan. We understand what it’s like to try to comprehend and adjust to new physical, neurological, mental, or cognitive diagnoses, while trying to understand and follow recommendations for the type and duration of therapies, interventions, treatments, and activities tailored to the individual, and designed to improve a disabled person’s quality of life.

“Encouragement and hope are the two most powerful qualities any person can provide to others.” – Zig Ziglar

Support to Grow was born out of a desire to help others by providing the kind of support that we needed when we were attempting to navigate the NDIS and identify all the systems and programs available to us, and trying to decipher the rules, regulations and benefits attached to our NDIS plan and its budget. Our experience has given us a rare advantage over other disability support providers: in addition to possessing the theoretical knowledge and practical skills required of a disability support worker, built through experiential and formal education, we bring to our service the kind of empathy, support and genuine understanding that can only be gained through personal, lived experience.

The support you need to help you to get the most out of your NDIS plan

What is Support Coordination?

In certain situations, the NDIA may decide (or agree) to include funding for a support coordinator in an individual’s NDIS plan. These NDIS Support Coordination services are generally designed to help participants to:

understand the supports available to them
make the best use of the supports included in their plan
build their capacity for self-management of their NDIS plan in future

Our Support Coordination service helps clients with NDIS funding to achieve the goals of their NDIS plan by organising healthcare providers, and arranging access to other services and supports.

What does a Support Coordinator do?

The support coordinator’s role is to help you to use your NDIS funding to increase your skills, gain a sense of purpose and direction, pursue your goals, live more independently, and be included in the community. Our support coordinators can help you to:

develop the skills you need to understand and use the supports included in your plan.
establish and review your NDIS goals.
connect with NDIS providers and community and government services, based on your needs and goals.
obtain quotes from service providers, and negotiate prices and service agreements with selected providers.
monitor your NDIS budget and use of funding.
ensure that a combination of skills is taught, and a mix of supports used, to improve your ability to develop and maintain interpersonal relationships.
liaise with service providers to ensure that services are being provided as agreed, in line with your personal goals and the goals of your NDIS plan, and assist in resolving issues with services, should they arise.
provide reports to the NDIA on outcomes of activities and supports, prior to your annual plan review.
build your capacity to independently manage your NDIS plan, where possible.

Who can access NDIS Support Coordination services through Support to Grow?

Our NDIS Support Coordination services are available to all NDIS participants – both under 18s (children) and over (adults) – who have funding for Support Coordination included in their NDIS plan.

If Support Coordination isn’t currently included as part of your NDIS plan, you may request Support Coordination funding from the NDIS at any of your NDIS planning meetings.

What kind of services, programs, and professionals can a Support Coordinator connect you with?

The services, therapies, and programs available to you are determined by the goals set in your NDIS plan. Our support coordinators have an excellent working knowledge of the disability support sector and are familiar with most of the high-quality service providers in your local area. Your support coordinator can connect you with the best service providers available across a variety of disciplines, including:

Speech pathology
Occupational therapy
Physiotherapy
Nutrition and dietetics
Psychology
Music therapy
Behaviour therapy

Frequently Asked Questions about Support Coordination

Is support coordination the same as plan management?

No. Support coordinators work with you to get the most out of your NDIS plan, connecting you with providers and community and government services, and use your NDIS funding to increase your skills, gain a sense of purpose and direction, pursue your goals, and live more independently.

Plan managers provide an additional level of support – they can monitor the available funding, access financial reports, pay providers (and assist participants to access a larger selection of providers), improve the client’s financial and plan management skills, and teach the client how to self-manage their plan.

How is the funding for Support Coordination determined?

Funding for support coordination services is based on what the NDIA considers to be ‘reasonable and necessary’ for the individual to pursue their goals. There are several different levels of funding, along with several means by which that funding may be accessed.

Funding for support coordination may be included in the ‘Capacity Building’ budget, which is a fixed amount that is granted for the purposes of engaging a support coordinator to assist with using and getting the most value out of the NDIS plan. Where the individual’s plan specifies the amount of funding awarded for support coordination, scheme participants are only able to purchase that level of support coordination. Where a participant’s NDIS plan doesn’t specify the amount of funding included in the plan for support coordination services, the participant can elect to purchase the support coordination service that best suits their needs.

If you would like to find out more about our Support Coordination services, we’d love to talk to you about how we can best meet your needs.

Support. Learn. Grow.

“Alone, we can do so little; together we can do so much.”

Helen Keller

If you have a child who has been recently-diagnosed with a disability, and you need help to navigate the NDIS, to meet the challenges ahead, to connect with other families who are on a similar journey and to learn more, to increase your understanding, and to grow with and as a family... we are here to support you.

"Growth begins when we begin to accept our own weaknesses."

John Vanier

If you’ve finally admitted to yourself that you or your family are struggling – even just a little bit – with understanding your child’s disability or disorder, or adjusting to and balancing the changing needs of your child and your family, or communicating with, caring for, or parenting your disabled child... we are here to support you.

“You have to rely on your support system... I always thought it was a sign of weakness to ask for help, but now I realise it’s really a sign of strength to say, ‘I need help, I can’t do it all.’”

Kerri Walsh

If you feel you’re not coping as well as you could be, and you'd like to talk to someone who understands the challenges you may be facing and the way you might be feeling, or you need help to manage the stresses we know are part of daily life for families with disabled children... we are here to support you.